Refund policy

FleedoHub.com
Effective Date: 15th Feb 2026

Welcome to FleedoHub.com. We value your trust and strive to ensure that every customer enjoys a smooth and satisfying shopping experience. Since we specialize in Electronics Items, we understand the importance of product quality, safety, and performance. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

By purchasing from FleedoHub.com, you agree to the terms outlined below.

1. About FleedoHub

FleedoHub.com is an online electronics store offering a wide range of gadgets, accessories, and electronic products designed to meet modern lifestyle needs.

Business Details:
FleedoHub.com
Email: fleedohub.busines@gmail.com
Phone: 9883296509
Address: Village – Astullanagar, P.O- Chhitka Daspara, P.S- Tehatta, District – Nadia, West Bengal, PIN code – 741163, India

2. Eligibility for Returns

We offer a limited return and replacement policy for eligible products under the following conditions:

2.1 Return Window

Customers may request a return within 7 days of delivery for eligible products.

After 7 days from the date of delivery, we may not be able to accept return requests unless covered under warranty.

3. Conditions for Return

To qualify for a return, the following conditions must be met:

  • The item must be unused and in original condition.

  • The product must be returned in original packaging.

  • All accessories, manuals, warranty cards, cables, and free gifts must be included.

  • The item must not show signs of physical damage, water damage, tampering, or misuse.

  • The original invoice or proof of purchase must be provided.

Returns that do not meet these conditions may be rejected.

4. Non-Returnable Items

Due to the nature of electronics and hygiene standards, certain items are non-returnable:

  • Used or installed electronic devices

  • Damaged products caused by customer mishandling

  • Software, memory cards, or digital download products

  • Products without original packaging

  • Items marked as “Non-Returnable” on the product page

  • Clearance or special discount items (unless defective)

5. Damaged, Defective, or Wrong Products

We take quality control seriously. However, in rare cases, you may receive:

  • A damaged product

  • A defective product

  • A wrong item

If this happens:

  1. Contact us within 48 hours of delivery

  2. Share clear photos and an unboxing video (mandatory for damage claims)

  3. Email us at fleedohub.busines@gmail.com or call 9883296509

Once verified, we will:

  • Offer a replacement (preferred option), or

  • Process a refund (if replacement is unavailable)

Failure to provide an unboxing video may result in rejection of the claim.

6. Replacement Policy

Replacement is available under the following conditions:

  • Manufacturing defects

  • Dead on arrival products

  • Wrong item delivered

Replacement will be processed only after:

  • Product inspection by our quality team

  • Approval of the return request

If replacement stock is unavailable, we will issue a refund.

7. Refund Policy

Refunds are initiated in the following cases:

  • Replacement not available

  • Order cancelled before shipment

  • Approved return after inspection

  • Payment deducted but order not confirmed

7.1 Refund Processing Time

  • Refund initiation: Within 5–7 business days after approval

  • Credit time:

    • UPI / Bank Transfer: 5–7 business days

    • Credit/Debit Card: 7–10 business days

    • Cash on Delivery (COD): Bank transfer only after receiving bank details

Refunds will be processed to the original payment method.

8. Cancellation Policy

8.1 Before Shipment

Orders can be cancelled before dispatch by contacting us immediately.

8.2 After Shipment

If the order has already been shipped:

  • Cancellation may not be possible

  • You may need to follow the return process after delivery

9. Warranty Policy

Most electronic products come with a manufacturer warranty.

Warranty terms:

  • Warranty period varies by product

  • Warranty covers manufacturing defects only

  • Physical damage, water damage, voltage fluctuation damage are not covered

Customers may need to contact the brand’s authorized service center directly for warranty claims.

FleedoHub.com does not provide additional warranty beyond the manufacturer’s coverage unless explicitly mentioned.

10. Return Shipping Charges

  • If the return is due to our mistake (wrong or defective product), we will bear return shipping costs.

  • If the return is due to customer preference (change of mind), shipping charges may be deducted from the refund.

Shipping fees are non-refundable.

11. Inspection & Approval Process

Once the returned item reaches our warehouse:

  1. Product inspection will be conducted

  2. Condition will be verified

  3. Approval or rejection decision will be communicated via email

If the item fails inspection (e.g., used, damaged by customer), it may be sent back to the customer without refund.

12. Fraud Prevention

To protect genuine customers, FleedoHub.com reserves the right to:

  • Reject suspicious or fraudulent return requests

  • Block accounts involved in repeated abuse of return policy

  • Take legal action in case of fraud or intentional damage

Unboxing video proof is mandatory for all damage claims.

13. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your bank or card provider

  3. Wait for standard processing time

If still not received, contact us at fleedohub.busines@gmail.com with your order ID.

14. Exchange Policy

Currently, we do not offer direct exchanges for different products.

If you want a different item:

  1. Return the eligible product (if approved)

  2. Place a new order separately

15. Return Process – Step by Step

To initiate a return:

  1. Email us at fleedohub.busines@gmail.com

  2. Provide:

    • Order ID

    • Product name

    • Reason for return

    • Photos & unboxing video (if applicable)

  3. Wait for approval

  4. Ship the product (if instructed)

  5. Receive replacement or refund after inspection

Do not ship any product without written approval from our support team.

16. Important Notes for Electronics Buyers

Electronics products require careful handling. Please:

  • Record an unboxing video while opening the package

  • Check the product immediately after delivery

  • Avoid installing or using the item if you suspect damage

  • Keep packaging materials for at least 7 days

Failure to follow these steps may impact your return eligibility.

17. Limitation of Liability

FleedoHub.com shall not be liable for:

  • Indirect or incidental damages

  • Loss due to misuse of product

  • Delays caused by courier services

  • Warranty claims beyond manufacturer coverage

Our maximum liability is limited to the amount paid for the product.

18. Policy Updates

FleedoHub.com reserves the right to modify this Return & Refund Policy at any time without prior notice.

Updated policies will be posted on this page with the revised effective date.

Customers are encouraged to review this policy before making purchases.

19. Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

FleedoHub.com
Village – Astullanagar
P.O- Chhitka Daspara
P.S- Tehatta
District – Nadia
West Bengal – 741163
India

Email: fleedohub.busines@gmail.com
Phone: 9883296509

Business Hours: Monday to Saturday (10:00 AM – 6:00 PM)

Final Note

At FleedoHub.com, customer satisfaction is our priority. We are committed to providing high-quality electronics and fair resolution in case of issues. Please read this policy carefully before placing your order to ensure a smooth shopping experience.